Privacy Policy
Wilsons K9 Solutions | Last updated: 8 June 2026
Wilsons K9 Solutions ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.
1. Who We Are
The data controller for your personal information is:
Wilsons K9 Solutions
Ipswich, Suffolk, England
Email: [email protected]
Website: https://wilsonsk9solutions.co.uk
As a sole trader, Neil Wilson is the data controller responsible for your personal data.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Contact and identity information: Name, email address, telephone number.
Dog and household information: Details about your dog(s), including breed, age, behaviour history, and any relevant medical or veterinary information you choose to share.
Communication records: Records of emails, form submissions, WhatsApp messages, or other communications with us.
Session and training records: Notes, assessments, session summaries, and progress records relating to your dog's training.
Financial information: Details necessary to process payments (such as invoice records). We do not store full payment card details.
Website usage data: Technical information such as your IP address, browser type, and pages visited, collected via cookies or analytics tools.
3. How We Collect Your Data
We collect personal data in the following ways:
When you submit an enquiry form or discovery call booking on our website.
When you contact us directly by email, phone, or messaging app.
When you engage our services and complete a client intake questionnaire or assessment.
During the delivery of training sessions, including written notes and session summaries.
Automatically, through cookies and website analytics when you visit our website.
4. Why We Use Your Data (Legal Bases)
We process your personal data on the following legal bases under UK GDPR:
Contract performance (Article 6(1)(b)): To fulfil our obligations when you engage our training services, including assessments, session delivery, and client communications.
Legitimate interests (Article 6(1)(f)): To respond to enquiries, manage our business operations, improve our services, and communicate with existing clients. We have balanced these interests against your rights and are satisfied this processing is proportionate and not unduly intrusive.
Legal obligation (Article 6(1)(c)): To comply with our legal and regulatory obligations, including financial record-keeping requirements.
Consent (Article 6(1)(a)): Where we rely on your consent — such as sending marketing communications — you can withdraw your consent at any time by contacting us.
5. How We Use Your Data
We use your personal data to:
Respond to your enquiries and schedule consultations.
Conduct and document dog training assessments and sessions.
Communicate with you about your training programme, progress, and homework.
Send session summaries, resource guides, and support materials.
Issue invoices and manage payment records.
Improve our services and website experience.
Comply with legal and regulatory requirements.
We will not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
6. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:
With third-party service providers who support our business operations (such as website hosting, payment processing, or email services), under strict data processing agreements.
With HMRC or other regulatory bodies where required by law.
Where you have given explicit consent for us to do so.
In an emergency, where sharing information is necessary to protect the vital interests of you, your dog, or a third party.
Any third parties with whom we share your data are required to handle it securely and in accordance with UK GDPR.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
Client records (assessments, session notes, communications): retained for 3 years following the end of our working relationship, unless you request earlier deletion.
Financial records (invoices, payment records): retained for 6 years in accordance with HMRC requirements.
Enquiry data where no service was engaged: retained for up to 12 months.
Website analytics data: subject to the data retention policies of the relevant analytics provider.
Once the relevant retention period expires, your data will be securely deleted or anonymised.
8. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience and gather analytics. Cookies are small text files placed on your device.
We may use:
Essential cookies: required for the website to function correctly.
Analytics cookies: to understand how visitors use our website (e.g. via Google Analytics).
You can control cookies through your browser settings. Disabling cookies may affect your experience on our website. Where consent is required for non-essential cookies, we will request this via a cookie consent banner.
9. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These include:
Password-protected devices and accounts.
Secure, encrypted email and file storage where possible.
Limiting access to client data to only those who need it to deliver the service.
While we take all reasonable steps to protect your data, no method of transmission over the internet is entirely secure and we cannot guarantee absolute security.
10. International Transfers
We aim to keep your personal data within the UK and European Economic Area (EEA). Where any third-party service providers process data outside the UK or EEA, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements (such as Standard Contractual Clauses or adequacy decisions).
11. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
Right of access: You may request a copy of the personal data we hold about you (a Subject Access Request).
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: You may ask us to delete your personal data in certain circumstances ("the right to be forgotten").
Right to restriction: You may ask us to restrict how we use your data in certain circumstances.
Right to data portability: You may ask us to transfer your data to another provider in a structured, commonly used format.
Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. We may need to verify your identity before processing your request.
12. Right to Complain
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
We would, however, welcome the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website with a revised "last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Wilsons K9 Solutions
Email: [email protected]
Website: https://wilsonsk9solutions.co.uk